We are not able to take calls on Thursday or Friday this week (02/02/2017 - 03/02/2017) sorry for any inconvenience caused. We will have limited email service available during this time. Normal service resumes from Monday (06/02/2017)

Dear Fencer

Please accept our apologies for the short inconvenience that closing our warehouse may cause you. Any orders placed during this time will be shipped in date order from the 7th of February.

Although our recent survey showed that 90% of you rated our customer service as either excellent or good we knew we could do more. Most of what you asked for was an improvement in the stock information available to you before you place an order. Part of this transition is the implementation of a new internal system that will provide a seamless link from the point of order to customer services including dispatch and our aftersales team.

Some of the benefits you will experience are:

• Real-time information on stock availability before you place an order.
• Proactive customer services.
• Enhanced web-shopping functionality.
• Real-time information regarding your order.
• An easier and more efficient shopping experience.

The above are just a few of the benefits we will be able to deliver over the coming months, and I am sure that the benefits will far out way the small inconvenience this enforced closure will cause. So please be patient with us.

We would like to take this opportunity to thank you for your custom and valued loyalty to date and look forward to your continued support in the future.

Directors - Alex & Ben Paul.